If you purchase as a Consumer, you have the right to withdraw from the contract without giving any reason and without any penalty, within 14 days, pursuant to the articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005). The term begins on the day on which you, or a third party designated by you other than carrier, you acquire physical possession of the products; in case of order with more products delivered separately, from the last product received.

To exercise the withdrawal, simply communicate your decision to us with a explicit statement, by any means.

After communicating your withdrawal, return the products without undue delay and in any case within 14 days of communication. Direct return costs are your responsibility, unless otherwise indicated by us.

You are responsible only for the decrease in value of the products resulting from a manipulation other than that necessary to establish its nature and characteristics and functioning.

We will refund all payments received, including standard delivery charges, without undue delay and in any case within 14 days from communication of withdrawal (art. 56 Consumer Code).

We may suspend the refund until we have received the products or tested them of your shipment, whichever comes first.

The refund will be made using the same payment method you used, unless otherwise agreement and at no cost to you.

Pursuant to art. 59 of the Consumer Code, as these are food products, the right of withdrawal does not apply in particular to:

• products made to measure or clearly personalized;
• products that are likely to deteriorate or expire rapidly;
• sealed products that are not suitable for return for hygienic or health protection reasons and which have been opened after delivery.

Regardless of the right of withdrawal, as a Consumer you have the right to the guarantee legal compliance: we are responsible for any lack of conformity that arises within 2 years from delivery (articles 128 et seq. of the Consumer Code, as amended by Legislative Decree 170/2021). For defects appearing within 1 year, it is presumed, unless proven otherwise, that they already existed upon delivery.

In the event of a defect you can ask for repair or replacement without charge and, under the legal conditions, a price reduction or termination of the contract. The report can be made by any suitable means, without particular forms.

Upon receipt, check the integrity of the package and the correspondence of the products. If you receive a damaged, incorrect or non-compliant product, contact us promptly at the address digital@pisti.it or via the Contact page, attaching documentation if possible photo: we will replace or refund you at no cost to you.

Viale J. Kennedy, Artisan Zone Lot 12/13, 95034 Bronte (CT).