FAQs
- What are the shipping times in Italy?
Shipments on the national territory take place in about 4 or 5 working days from the date of receipt of the order. They could be delayed during periods of recurrences (Christmas and Easter) or in cases where the products ordered are out of stock and it will be necessary to produce them at the moment.
- How much are the shipping costs in Italy?
The cost of shipments in Italy is 6 euros, free above 39 euros.
- What are the payment methods?
On our site you can pay by card or paypal.
- Do you also ship to Europe?
Yes, we ship to all Europe except UK at the moment. Shipping times are 7/10 days. To find out more about costs: https://shop.pisti.it/pages/spedizioni .
- Where can I buy Pistì products?
Our products can be purchased on the shop.pisti.it website or in supermarkets throughout Italy.
- I would like to send a Pistì product as a gift, how do I do it?
After completing the order, write an email to: sales@pisti.it , informing that it is a gift.
- My order has arrived damaged due to transport, who do I contact?
In cases where a product is damaged during transport, send the report attaching photos to: digital@pisti.it
- Does Pistì pistachio cream contain gluten?
No, our cream does not contain gluten.
- I suffer from food intolerances, which Pistì product can I buy?
For more information on the ingredients, send an email to: ufficioqualita@pisti.it
- With what can I enjoy Pistì pistachio cream?
Our cream goes well with everything: on bread, rusks, excellent when used to fill cakes and tarts or as a topping for yogurt and cereal bowls.
Frequently Asked Question
What Shipping Methods Are Available?
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What are shipping times and costs?
Complimentary ground shipping within 1 to 7 business days
In-store collection available within 1 to 7 business days
Next-day and Express delivery options also available
Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
See the delivery FAQs for details on shipping methods, costs and delivery times
What payment methods can I use?
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
What is your exchanges, returns and refunds policy?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.